Technical Support
Mon-Fri 8:00AM - 4:30PM Pacific Time

Download Updates

Instructions for Ingenix Emergency Update

Accord Update

Optima Update

Sonata Update

800-832-4647 x297
Mon-Fri 8:00AM - 4:30PM Pacific Time

Warranty and Repair
800-832-4647 x291
Mon-Fri 8:00AM - 4:30PM Pacific Time

Online Order Support:

If you are purchasing a product from our site and are having any issues with checkout, please call our Sales support at 800-422-1277. Alternatively, you can email us at

Download Catalog (PDF)

Product Manuals

Once on the download page, you can Right-Click and choose "Save Link As" to save a manual on your computer.

How to set the screen saver (for select older models)

You need to have the remote in hand. Insert a memory stick or SD card that has the images you want to use. When the image is displayed, press the pause button on the remote. Then touch the screen to bring up a set of icons on the bottom. If you do not see an icon with a hand, press the arrows that are in a circle until you do. Once you see the hand, press it one time. It will save the image onto the internal memory. You will find the image in the screen tab in settings, under all the stock images.

For most video models that start with:

  • VIR
  • PTID
  • TID
  • SID

Will not work on any INGENIX or INTEQ models.

Online Purchase Disclaimer

Warranty returns are only accepted from purchases made direct from authorized online retailers. We do not accept returns from 3rd party marketplace resellers.

Ex. 1) You purchased your item from and they are an authorized online retailer - ACCEPTED

Ex. 2) You purchased your item from - REJECTED

Other examples of marketplaces are,,, etc. will all be rejected and must be returned to the 3rd party where item was purcahsed.

Warranty Information:

Products purchased from an online retailer have a 90 day warranty. If your return was purchased prior to 90 days, you will need to furnish a receipt showing that the unit was professionally installed.

PLEASE NOTE **** Warranty terms are subject to change without prior notice *****
Effective 08/28/14 - Consumer return freight charge increased to $26 from stated $15

Return Authorization (RA) Request Procedure:

Please complete the entire Return Authorization Request Form. Read carefully and fill out all information accordingly. For non-warranty repairs, please provide details of the problem and request an estimate prior to sending the product. After receiving and approving your completed request, Epsilon Electronics Inc. will issue a Return Authorization (RA) Number, which will be forwarded to you via e-mail or fax.

Pack the product(s) and RA form in suitable packaging, and send freight pre-paid to the address listed. Please clearly write the RA number on the packaging containing the product.

(Note: Any returns sent without prior authorization or freight collect will be refused!Epsilon Electronics, Inc. is not responsible for freight charges on returnsunless expressly noted.)

Upon receiving your return, Epsilon Electronics, Inc. will verify that all parts returned are as indicated on the Return Authorization. Epsilon Electronics, Inc. will repair or replace the product(s) at its discretion, as detailed in the Consumer Limited Warranty. Products for repair will be assigned to Epsilon Electronics, Inc. Repair Depot and status will be available by inquiry.

Products to be returned to you will be covered under Consumer Limited Warranty terms, unless other arrangements are previously noted and agreed to by Epsilon Electronics, Inc.

Customer Return Authorization Form